Refund policy

# Return & Refund Policy

At NextoTouch, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

## Return Eligibility

You may request a return within **30 days** of receiving your order.

To qualify for a return, your item must:

- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all accessories, manuals, and components.
- Be accompanied by proof of purchase or your order number.

## How to Request a Return

Before sending any item back, you must contact our customer support team at:

**Email:** alamingroup.uk@gmail.com

Our team will review your request and provide return instructions if your return is approved.

Please do not send products back without receiving return authorization, as unauthorized returns may not be accepted.

## Return Address

Approved returns should be sent to the official return address of:

**Alamin Group Georgia LLC**
Georgia

The complete return address will be provided by our support team after your return request has been approved.

## Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within **48 hours** of delivery.

Please include:

- Your order number
- Photos of the product
- Photos of the packaging (if applicable)

Once verified, NextoTouch will provide an appropriate solution, which may include:

- A free replacement
- A full refund
- Another suitable resolution depending on the situation

## Change of Mind Returns

If you wish to return a product because you changed your mind, your return request may be accepted provided the item meets our return conditions.

Unless otherwise required by law or stated in a promotional offer, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable.

## Non-Returnable Items

For hygiene, safety, or legal reasons, the following items cannot be returned unless they are defective:

- Personalized or custom-made products
- Gift cards
- Downloadable digital products
- Products damaged through misuse
- Products returned without prior authorization

## Refund Process

After receiving and inspecting the returned item, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method within **10 business days**.

Please note that banks and payment providers may require additional processing time before the funds appear in your account.

## European Union Customers

Customers located within the European Union may have additional statutory rights under applicable consumer protection laws, including the right to withdraw from certain purchases within the legally required period.

These rights remain unaffected by this policy.

## Contact Us

If you have any questions regarding returns or refunds, please contact:

**Email:** alamingroup.uk@gmail.com

Our support team will be happy to assist you.